Updated and Effective as of May 4, 2024
Protecting your privacy is important to us. We hope the following statement will help you understand how our app deals with the personal identifiable information ('PII') you may occasionally provide to us via Internet (the Google Play Platform and App Store).
This Privacy Policy (the "Policy") serves to explain what information Life Wellnest Studio Limited and its affiliates and subsidiaries (collectively, "we", "us", or "our") collect, and how we use and protect your information when you use any mobile applications that we develop and are available for download in the Google Play Store and App Store.
This Policy applies exclusively to information collected within the app, as well as to email, text, and other electronic communications sent by you through or in connection with the app.
Please read this policy carefully to understand our policies and practices regarding your information and how we handle it. If you do not agree with our policies and practices, please refrain from downloading, registering or using this app. By downloading, registering or using the app, you agree to abide by this privacy policy.
Reviewing this Privacy Policy will help you become familiar with your privacy rights and choices. If you have any questions or concerns, please feel free to contact us at user-support@lifewellnestltd.com.
Please note that you must be aged 13 years or older to use the Services.
We do not knowingly collect personal data about children under 13.
Please do not use the Services or provide us with any personal information if you are under 13 years of age.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Our collection and processing depend on your usage of our service. Please note we don't collect personal data for features to function.
The Data You Provide to Us
We collect your information that you voluntarily provide to us when you use the App, express an interest in obtaining information about us or our apps, when you participate in activities on the app, or send us feedback. The information that we collect depends on the context of your interactions with us and the app. User information we collect may include the following:
Automatic Information Collection
When you download, access, and use the App, we may use technology to automatically collect, store and use information about your use of the services. This includes the following information:
Technical Data: including the Internet protocol (IP) address, device identifiers, device name, timestamp, time zone setting, activities, operating system and platform, and geographical location; and
Usage Data: number of clicks, landing pages, pages viewed and order of those pages, the amount of time spent on particular pages, the date and time of your request, number of the app opened and some viewed page.
Please note that, with your consent, we will collect information about your location and physical movement in order for the App to function properly and monitor and verify forms of eligible movement. You may turn location monitoring on and off from time to time using the setting of your operating system of your mobile device but, if you disable this functionality, we will not be able to collect information relating to your step-count and GPS/Cell-ID location which will prevent tracking and/or conversion of your movement into reward points.
Other Information Collected with Permission
The App may also request permission to automatically collect other information from your mobile device. We may only collect this information with your authorization in accordance with your device operating system's permission process.
In general, we use the information we collect from and about you to provide and operate the Services, respond to your requests, and to provide customer service and technical support. We may use the information we collect to:
We are committed to ensuring your privacy and protecting the security of your personal information. We do not share information about you with third parties except in the following circumstances:
With Your Consent
We may share your information (in some cases personal information) with third party companies, organizations or individuals when we have your consent to do so.
With Third Party Service Providers
We may provide your information to vendors, consultants and other service providers who need access to such information to perform services on our behalf, including data analysis, hosting services, customer service or will assist us in our marketing efforts.
With Third Party Advertisers
We may share (i) certain technical information about your device (including IP addresses and mobile device IDs), (ii) aggregated non-personally identifiable information, and (iii) anonymous information with third party advertisers. You agree that this information may be used by us or by the said third party advertisers to undertake user trend analyses, demographic profiling, and web analytics and to offer you behavioral targeted advertising.
For Legal Reasons
It may be necessary by applicable law, regulation, legal process and/or requests from public and governmental authorities for us to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public interest, disclosure is necessary or appropriate. We may also disclose your information if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
Sale or Merger
In the event of a reorganization, merger or sale, we may transfer any and all personal information we collect to the relevant third party.
In particular, we may share information with the following Third Party Service Providers and Advertisers:
Your personal data will be kept only for as long as is necessary to fulfill the purposes set out in this policy, for as long as we are required to do so by law or any regulatory obligation.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
We take reasonable technical, physical and administrative measures to safeguard your personal information against loss, theft, and misuse, as well as from unauthorized access, disclosure, alteration, and destruction. Furthermore, our trusted vendors and business partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information.
However, while we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and there may be factors beyond our control that may result in disclosure of personal information. In particular, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining access to this information.
As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of any personal information collected from users.
We offer the subsequent rights to safeguard your data for our global users:
Right of Access
You possess the privilege to receive details about your personal data processed by us upon request.
Right to Rectification
You possess the authority to amend or rectify your data if it is incorrect, inaccurate or incomplete.
Right to Withdraw Consent
You maintain the power to reclaim consent granted to us at any juncture. Consequently, we are no longer authorized to proceed with the processing predicated on this consent hereinafter. This does not impact the legitimacy of the processing executed on the basis of the consent till the point of retraction.
Right to Erasure
You possess the entitlement to procure from us, under the ensuing circumstances, the eradication of your data:
We might proffer other rights for inhabitants of certain territories subject to the locally applicable data protection law. We honor and consistently adopt multiple protocols to guard your data regardless of your location.
Should you have any inquiries about these rights or you would like to exercise any of them, please reach out to us by transmitting an email.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice. We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.
If you have any questions, complaints, or comments regarding our Privacy Policy, or have other questions or suggestions about our Services, please contact us via e-mail at user-support@lifewellnestltd.com